FAQ

The box office (+ guest list) for concerts is located at the entrance to the concert venue. The opening hours are the same when doors open to the concert area. A detailed timetable for each concert will be published some time closer to the concert on our website and our social media channels. At the box office you can only pay in cash.

At the box office you can only pay in cash, card payments are not possible. At all food and beverage booths you can pay either with cash or card (MAESTRO, VISA, MasterCard). Payment options at the merchandise booth vary at each concert and can be found on site.

Due to the architectural limitations of the historic fortress, the concert area is only partially accessible. We offer a free shuttle service provided by the “Samariterbund” for all events. The meeting point is 30 minutes before the doors open at the foot of the fortress, at the entrance Kaiserjägerweg (Kinkstraße 36). Wheelchair users will then be taken to the fortress. There is only a stop for pick-up and drop-off, parking is not allowed. For the return trip, the shuttle will be waiting at the entrance/exit after the concert. Registration for the shuttle service is not required. All information regarding discounted tickets for wheelchair users can be found here.

On the casemates (the elevated outer ring surrounding the fortress) there is a designated area for wheelchair users during concerts to ensure good visibility. Fortress staff will assist with accessing the casemates via the steep access path. Accessible restrooms are also available at the concert area.

There is no specific entry time for concerts, the entrances to the concert area are permanently staffed from the time on doors open. The entry is one-way – this means, that once you leave the concert area, you may not return to it. The official entry (doors open) is a bit earlier than the actual start of the concert. However, there may be variations. A detailed timetable will be published on our website and social media channels shortly before each concert.

Taking photos and videos of the concert with your smartphone is allowed, but professional cameras and drones of all kinds are prohibited on the whole area.

Children under the age of 6 are not permitted to attend evening events.
Children aged 6 to 13 are only permitted to take part when accompanied by a responsible adult (“responsible adults” are defined as parents or guardians, or adults who are professionally entrusted with supervision or have been temporarily or permanently delegated this responsibility by a parent or guardian). For age verification purposes, entry is only permitted with a youth card, youth ID, official photo ID or a comparable document and a separate, valid ticket for the respective concert is required.
Children under the age of 10 may only attend events wearing age-appropriate hearing protection (over-ear). These are available in specialised stores for example. The Tyrolean Youth Protection Act must be considered in all cases.

Strollers, umbrellas and camping chairs are prohibited at the event area and are not permitted for safety reasons. All other prohibited items are listed below under PROHIBITED ITEMS.

During the event, lost and found items are usually handed in at the box office. After the event, lost and found items will be handed in to the Kufstein City Police Lost Property Office (Salurner Straße 1, 6330 Kufstein) in the following days. Please contact us at the following mail addresses if you have lost or found something:
stadtpolizei@stadt.kufstein.at | office@barracudamusic.at

For those who appreciate a comfortable and simple journey, the train offers an affordable option for your arrival. There are good connections to Kufstein from both Munich and Innsbruck. The train arrives directly at the ÖBB- (Austrian Federal Railways) and DB- (German Railways) station in Kufstein.

Directions from the train station to the entrance Kaiserjägerweg (Kinkstraße 36):
– from the train station, cross the bridge to the town center
– turn right onto Innpromenade
– after approximately 350 meters, turn slightly left onto Salurner Straße
– after approximately 100 meters, turn left to stay on Salurner Straße
– after approximately 50 meters, keep left and follow Kaiserjägerweg to the fortress arena

All information regarding directions and nearby parking can be found under the following point: LOCATION

Reduced tickets for wheelchair users and persons with reduced mobility can be purchased directly through our ticket sales partner Oeticket. Please contact Oeticket at rollstuhlinfo@oeticket.com or by phone, Monday to Sunday from 10:00 am – 7:00 pm, at +43 (0)1 96096-202.

All information regarding accessibility at the event area can be found under ACCESSIBILITY.

There are no cloakroom or lockers at the event area. Please also consider the list of items that are not permitted at the event area. You can find it here: PROHIBITED ITEMS

We also take care of your well-being – drinks and snacks are available for purchase at the on-site catering service during events. Bringing your own food or drinks is not permitted at the event area.

Animals are prohibited at the event area, with the exception of assistance dogs.

The following items are not permitted at the event area:

• bags larger than size A4
• professional cameras and drones of any kind
• fireworks (including sparklers)
• weapons of any kind
• bottles of any kind (0.5L PET bottles WITHOUT caps are permitted)
• cans of any kind
• food of any kind
• laser pointers
• umbrellas
• motorcycle helmets
• strollers
• camping chairs/folding chairs and polystyrene sheets (for environmental reasons) are prohibited at the event area!
• pets (except assistance dogs)

The items listed above will be refused at the entry without exception and may not be brought onto the event area.

We strongly advise against purchasing tickets from these websites. Tickets should only be purchased through our official ticketing partner www.oeticket.com or through authorized partner companies. Unfortunately, counterfeit tickets are repeatedly offered by third-party sellers, and admission cannot be granted with such tickets.

The concerts will take place in all weather conditions, except in cases of dangerous heavy rain, storms, or similar severe weather. We work closely with weather experts and will keep you informed via our social media channels and our website. The same applies in case a concert has to be cancelled.

The detailed timetables for each event will be posted shortly before the event on our website and our social media channels.